Help Center - User Guides & FAQs | SMART-NBC -SMART- NBC

1、About SMART National Biobank of China

Effective July 1, 2025, the Shenzhen Medical Academy of Sciences (SMART) will formally assume operational and management responsibilities for the Shenzhen National Gene Bank. As a national-level comprehensive resource repository, the Shenzhen National Gene Bank centers on health and medical data while specializing in high-quality sample collections. It constructs a multi-modal, cross-scale data resource system covering human diseases, dedicated to establishing a major scientific infrastructure integrating secure storage, open sharing, and intelligent applications. This initiative comprehensively supports life science innovation and the high-quality development of the biopharmaceutical industry.

2、User Guide

As a newly launched portal platform, this site has established a comprehensive service system centered around databases, sample repositories, and data submission systems. It integrates functional modules such as platform promotion, talent recruitment, and information services, forming a fully-featured, clearly structured one-stop research hub. The following sections provide detailed guidance instructions.

2.1、Platform Project Overview

The platform integrates functional modules for promotional displays, talent recruitment, and information services, forming a well-structured, comprehensive one-stop research hub. Here, you can conveniently access diverse data and sample resources while obtaining relevant research updates and dynamic information.

2.2、Providing Convenient Resource Retrieval and Navigation

The platform has integrated the “Langtaosha” preprint platform and over ten self-built specialized biological databases, including the CryoSeek database. Resource types encompass raw data, protein structures, disease information, gene expression, and more. A unified search and browsing portal has been established to enable seamless cross-resource exploration. Search Entry Points:

1. Homepage Search Bar: Directly enter keywords, click search to access results page

2、Top bar “Search” entry: A search pop-up window appears. Enter keywords and press the Enter key:

Search Results:

1.By searching keywords within the site, you can navigate to the data resource library details page to view resources.

Introduction to Currently Supported Popular Resource Platforms:

✦ “Lantaisa” Preprint Platform: Integrating blockchain and artificial intelligence technologies, it provides a rapid, trustworthy channel for sharing life science findings prior to formal publication.

✦ “CryoSeek” Database: Focused on cryo-electron microscopy data, it accelerates the discovery and structural analysis of unknown biomacromolecules.

2.3、Sample and Biological Resource Management

Provides an integrated workflow for collection registration, repository entry, derivation, withdrawal, and usage tracking; core focus on “compliance, quality control, and traceability.” Standard templates and batch import accelerate large-scale sample entry, with sensitive samples automatically flagged and included in audits.

The fundamental principles of sample management are data integrity, process transparency, and risk control. During intake, prepare receiving documentation and concurrently submit relevant approval files for ethical, cross-border, or human genetic resource cases. Maintain continuous records of storage location, batch number, cold chain conditions, status changes, and usage destinations throughout circulation to establish closed-loop tracking. Implement access restrictions for sensitive samples and retain operation logs to support subsequent audits.

The platform prioritizes data security and compliant usage, having developed detailed regulations such as Sample and Biological Resource Management Guidelines. These documents will be released sequentially following professional review and legal approval.

2.4、Platform Staff Recruitment

The platform offers an industry-competitive compensation package with comprehensive coverage of basic employee benefits. Additionally, we provide diverse perks including holiday bonuses, health checkups, team activities, government-subsidized housing resources, and talent retention incentives to fully support employees' work and life.

Currently in a phase of rapid growth, the platform eagerly welcomes exceptional talent to join us. Interested candidates are invited to explore available positions and submit resumes through the “Join Us” section on our homepage.

3、Data Sharing and Citation

3.1、Data Storage, Sharing, and Compliance

The goal of data sharing is to achieve appropriate, compliant, and risk-controlled openness. Data is categorized into four levels based on sensitivity and usage scenarios: private, controlled, restricted public, and fully public. Data involving human genetic resources must undergo ethical review and undergo de-identification, adhering to the principle of minimal necessity to reduce re-identification risks. The platform logs all access operations and generates audit reports. Structurally complete, high-quality datasets are encouraged to apply for a DOI to enhance discoverability and citation. The platform prioritizes data compliance and usage security. Standardized documents including data policies, user manuals, and help guides have been developed. These will be progressively released to users after professional review and legal compliance assessment. The platform will continuously optimize front-end interactions and information architecture to enhance website usability, security, and overall user experience.

3.2、Citation Standards and Research Translation

Citations must adhere to standard formatting to ensure academic integrity and traceability: Author. Title [Data set]. Institution. Year. DOI. Papers must specify data access and restrictions; platform support for achievement registration and statistical visualization facilitates translation.

Standardized citations form the foundation for academic credibility and traceability: Adopt the unified format “Author. Title [Data set]. Institution. Year. DOI”; Clearly specify data access pathways, restrictions, and DOI identifiers in the paper's methods section or data availability statement.

4、 Frequently Asked Questions

- Q1: What kind of institution is the Shenzhen National Gene Bank?

- As a national-level comprehensive resource repository, the National Gene Bank focuses on health and medical data while specializing in high-quality sample collections. It builds a multi-modal, cross-scale data resource system covering human diseases, dedicated to establishing a major scientific infrastructure integrating secure storage, open sharing, and intelligent applications. Detailed information can be accessed via the \[About Us\] entry in the top navigation bar on the homepage.

- Q2：How can I join the National Gene Bank?

Visit the [Join Us] section on our homepage to explore current job openings and requirements. You may also submit your resume through the website.

- Q3：How can I contact the National Gene Bank?

- Click the [Contact Us] link at the bottom of the homepage to submit a text message. We will respond promptly during business hours (Weekdays 9:00–18:00 GMT+8).

- You may also contact us via the following methods:

Phone: 0755-23251166

Address: 200 meters west of Jinsha Road, Dapeng New District, Shenzhen

Email: smart-nbc-contact@smart.org.cn

5、Contact Information and Support

Our technical support team is dedicated to providing users with timely and professional assistance. If you encounter any issues while using the platform or require technical guidance, please contact us via the following methods.

- Online Support: Submit a ticket through the “Contact Support” portal at the bottom of the page
- Email Support: smart-nbc-contact@smart.org.cn
- Service Hours: Weekdays 9:00 AM–6:00 PM (GMT+8)
- Emergency Channel (Major Service Outages/Compliance Incidents): 0755-23251166

To enable us to resolve your issue more efficiently, please provide as detailed a description of the problem as possible when contacting us. This should include specific steps taken, error messages encountered, browser version, and operating system information. This information will help our technical team quickly identify the issue and provide a targeted solution.

Help